Refund & Cancellation Policy

Plans do not renew automatically, so there is nothing to cancel and no cancellation fee. Each purchase buys one prepaid period — a week on Launch, a month on Growth — and when it ends your account pauses until you choose to buy another.

• You keep full access to your plan and its credits until the end of the period you have paid for.
• You will never be charged again without buying a period yourself.
• Unused credits expire when the period ends and are not refunded as cash.
• Leads already delivered stay in your workspace and remain exportable after a period ends.

We refund in these situations:

• Duplicate or incorrect charge — refunded in full once verified.
• A confirmed platform fault that prevented your agents from running for a material part of the billing period, where support could not resolve it — refunded pro rata for the affected period.
• Charged without you buying a period — refunded in full.
• A first purchase you tell us about within 7 days of the charge, with fewer than 10% of that period's credits consumed — refunded in full.

• Credits already consumed by completed agent work — that work incurred real third-party data and model costs.
• Outreach that ran correctly but did not produce the replies, meetings, or revenue you hoped for.
• Accounts suspended or terminated for breach of the Terms or the Acceptable Use Policy.
• Requests made more than 30 days after the charge.
• Custom or bespoke agent build work that has already been delivered.

Email support@talsiagent.com from your account address with the payment reference, the date of the charge, and what went wrong. We acknowledge within 2 business days and decide within 7 business days.

Approved refunds are returned to the original payment method through Razorpay. Razorpay typically settles within 5–7 business days, and your bank or card issuer may take a further few days to show it. We cannot refund to a different payment method.

Because nothing renews automatically, a failed payment never interrupts a period you are already using — it simply means the new period did not start. If money left your account but the credits did not arrive, contact support and we will either apply the credits or refund the charge in full. Your data is retained either way.