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AI Support Agent

Faster answers for customers, fewer repeats for your team.

Resolves repetitive questions and drafts accurate, on-brand replies grounded in your own knowledge base — so support focuses on conversations that need a human.

AI Support Agent workspace

68%

Of tickets drafted automatically

4x

Faster first response

24/7

Coverage without burnout

Overview

What the AI Support Agent does

A large share of support volume is the same handful of questions asked a thousand ways. The AI Support Agent reads each incoming message, finds the right answer in your documentation, and drafts a grounded reply your team can approve in seconds — while routing genuinely complex cases to the right person.

Capabilities
  • Reply drafting
  • Ticket triage
  • Knowledge grounding
  • Tone matching
  • Escalation routing
How it works

From raw work to a result you approve.

0101

Read & classify

Every ticket is read, categorized, and prioritized the moment it arrives.

0202

Draft from sources

A reply is drafted from your docs, with citations back to the source.

0303

Approve or escalate

Agents approve in a click — or the case is escalated to a human.

Pipeline
AI Support Agent pipeline
In

Ticket

ReaderIngest
Inbo

Inbox Sync

ClassifierTriage
Prio

Priority Model

DrafterGrounded reply
Know

Knowledge Base

ReviewerHuman loop
Appr

Approve UI

SenderDeliver
Esca

Escalate

Reply sent

Output

Where it fits

Built for the work that repeats.

Tier-1 deflection

Resolve the repetitive questions automatically before they reach a person.

Inbox triage

Categorize and prioritize every conversation so nothing slips.

After-hours coverage

Keep response times fast around the clock without extra headcount.

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See if the AI Support Agent fits your business.

Start with an AI audit and we'll show you the impact this agent can have on your specific workflows.